|The current contract between SEPTA and the Transport Workers Union (TWU) Local 234 – which represents over 4,700 SEPTA City Transit Division operators, mechanics, trade specialists, and maintenance custodians – expires at 11:59 on Sunday, October 31, 2021.
While a strike authorization vote was taken on Sunday, October 24, it is important to note that an authorization vote does not necessarily mean there will be a work stoppage when the contract expires. Negotiations are ongoing, with the goal of reaching a fair agreement that will avert disruption to City Transit Division Buses and Trolleys and the Market-Frankford and Broad Street Lines.
SEPTA understands how important our service is to our customers – your constituents, members, employees, students, and stakeholders. In preparation for a possible service interruption that could begin on Monday, November 1, SEPTA has developed a Service Interruption Plan – https://www.septa.org/service/interruption/2021-guide.html – to help customers plan for their travel needs.
The Service Interruption Guide page will be the best location for customers to find updated information about fares, schedules, and alternate travel options.
SERVICE OVERVIEW In the event of a transit service interruption, the following service:
All 13 Regional Rail Lines – All Regional Rail services will operate on modified timetables with additional service. Schedules are available on the Service Interruption Guide page.
Suburban Transit – Bus and Media/Sharon Hill (101/102) Trolley routes and the Norristown High-Speed Line will operate.
Please Note: The routing and scheduled service for some suburban bus routes that normally travel into the City of Philadelphia will change. Customers who use those Routes should consult the Suburban Transit information section on the Service Interruption Guide page for a listing of affected routes.
LUCY (Loop through University City)
CCT Connect – Regular service will operate for registered ADA and Shared Ride customers
Will Not Operate:
Broad Street Line (and Broad Ridge Spur)
All City Transit Bus, Trolley and Trackless Trolley Routes
All regular Regional Rail and transit fares will apply. General fare information is available on SEPTA’s website at http://septa.org/fares/. Regional Rail fare information is available at https://septa.org/images/2021-fare-card-rr.pdf.
Special Note for Regional Rail Service Within the City of Philadelphia: In the event of a service interruption, Weekly and Monthly TransPasses loaded on SEPTA Key Cards will be valid, for travel, at all times, to all Regional Rail stations within the City of Philadelphia except Forest Hills and Somerton. These stations will require a Zone 3 Quick Trip or Pass. Additional information will be provided at the Center City Station you are boarding at in the evening.
Fares must be purchased before boarding. No cash is accepted at entry gates, Key Cards should be loaded with Travel Wallet funds or a valid pass product. Key Cards can be loaded online at SEPTAKey.org, by contacting the Call Center at 855-567-3782 or from Fare Kiosk located at Center City Rail Stations, SEPTA Sales Offices, and participating retailers.
Transit Pass Redemption: Unused Passes, purchased prior to a service interruption, will be eligible for a full or partial refund. The customer should contact the Key Call Center at 855-567-3782 to request a refund for any unused or partially used Transit Passes.
CUSTOMER SERVICE & INFORMATION
Customers are advised to plan ahead, pre-purchase fares, and leave additional time before traveling.
All service interruption information will be posted on the Service Interruption Guide page on SEPTA’s website – https://www.septa.org/service/interruption/2021-guide.html – and will also be accessible through the SEPTA homepage http://www.septa.org. Customers are encouraged to check the SEPTA website, social media, and local news outlets for service interruption information.
SEPTA Customer Service – 215-580-7800 | @SEPTA_Social – will operate with extended hours in the event of a service interruption. Please visit our website and local media outlets for additional news and service updates.
SEPTA Key Customer Service Call Center – 855-567-3782 – hours are Weekdays 6:00 AM – 8:00 PM and Weekends 8:00 AM – 6:00 PM.
SEPTA Ambassadors will also be deployed to Regional Rail stations throughout the City to provide assistance and information to customers during the morning and evening commutes.
We know you are following this situation closely on behalf of your constituents, members, employees, students, and stakeholders, and we will continue to keep you informed of any developments as negotiations proceed. Thank you again for your assistance in sharing this important service information with them.
RESOURCES FOR CUSTOMERS TO CONNECT WITH SEPTA:
Website – http://www.septa.org | https://www.septa.org/service/interruption/2021-guide.html
Twitter – @SEPTA | @SEPTA_Social | @SEPTANews | @SEPTAPHILLY
Facebook – https://www.facebook.com/ISEPTAPHILLY/
Instagram – https://www.instagram.com/septaphilly/
Customer Service Call Center: 215-580-7800 ( Para Información en Español llame al Luego marque el número 2)
CCT Customer Service: 215-580-7145
SEPTA Key: 855-567-3782